The ground rules.

By creating an account, booking a service, or using any part of the iLOCL platform (the “Platform”), you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not use the Platform.

iLOCL is a marketplace that connects homeowners and other service requesters in California with independent contractors who can perform plumbing, electrical, HVAC, appliance repair, handyman, and related services at the requested location.

iLOCL Technologies, Inc. operates the Platform. We do not perform the services ourselves. All service providers available through the Platform are independent contractors. Licensing and insurance vary by technician. Their relationship to you is governed by the work they perform; our relationship to you is governed by these Terms.

To use the Platform you must:

• Be at least 18 years old.
• Be a resident of the United States.
• Have legal authority to request services at the address you provide (for example, you own the property, rent it, or have the owner’s authorization).
• Provide accurate information when creating an account and keep it current.

Where service is available today. The iLOCL mobile app can be downloaded and an account can be created anywhere in the United States. Actual service dispatch is currently only available at addresses inside our California service footprint. If you request service at an address outside that footprint, the app will place you on our waitlist for that area and no service call fee will be charged. We will notify you when service becomes available in your region.

Accounts are created inside the iLOCL mobile app. You are responsible for the activity that happens under your account and for keeping your credentials confidential. Notify us at support@ilocl.com if you believe your account has been compromised.

This distinction matters legally, so it is spelled out clearly:

• iLOCL Technologies, Inc. is the operator of the Platform. We are not a licensed contractor. We do not supply labor or materials. We do not supervise the contractor’s technical work. We coordinate booking, pricing, communication, and payment.
• The assigned technician is an independent contractor. They are solely responsible for the technical quality, workmanship, safety, code compliance, and warranty of the work they perform. Any contract for that work is formed directly between you and the technician when the booking is accepted.

Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between iLOCL Technologies, Inc. and any technician on the Platform.

By using the Platform you agree not to:

• Provide false or misleading information in a booking request.
• Harass, threaten, or discriminate against a technician, support staff, or other user.
• Request services that are unlawful, fraudulent, or outside the scope of what the technician is permitted to perform.
• Attempt to circumvent the Platform’s payment flow by paying the technician in cash or off platform.
• Interfere with, scrape, reverse engineer, or overload the Platform’s systems.

We may suspend or terminate accounts that violate these rules.

Every technician dispatched through the Platform is an independent contractor, not an employee of iLOCL Technologies, Inc.. The technician:

• Is responsible for holding any license and insurance their work requires.
• Sets their own working hours and service radius.
• Supplies their own tools, vehicle, and (typically) parts and materials.
• Is solely responsible for the methods, sequencing, and technical standards of the work performed.

Licensing and insurance vary by technician. Nothing on the Platform is a guarantee of work quality; that is the technician’s responsibility.

Contractor license. Some technicians hold a California Contractors State License Board (CSLB) license and some do not. If a license matters for your job, ask the technician for their license number before work begins and verify it at cslb.ca.gov.

Pricing on the Platform is flat rate. Before any technician is dispatched, you see and approve a specific flat rate for the job you described. The number you approve is the number you pay, unless the scope of work changes and you approve a revised flat rate in the app before the revised work begins.

Payment is processed through Stripe. By submitting payment information, you authorize iLOCL Technologies, Inc. (through Stripe) to charge the flat rate plus any applicable taxes to your selected payment method upon completion of the job. Cash payment at the door is not permitted.

Service call fee. A service call fee (also referred to as the booking fee) is charged when you submit a booking request. The service call fee compensates the iLOCL platform for matching you with an independent technician and dispatching the job. It does not apply toward the parts, labor, or tax on the repair. Refund treatment of the service call fee depends on when a cancellation occurs and is described in Section 9.

Deposit. When a technician sends you a flat rate estimate and you accept it, a deposit (a portion of the estimated total, capped at 60% of the invoice) is authorized on your payment method. Refund treatment of the deposit is also described in Section 9.

Receipts are emailed and are also available inside the app.

Before the technician accepts your booking. You may cancel a booking in the app at any time before a technician accepts it. The service call fee is refunded to your original payment method in full and no other charge applies.

After a technician accepts, before they mark “en route.” You may still cancel in the app. The service call fee is refunded to your original payment method and no other charge applies.

After the technician marks “en route” or has arrived, but before service starts. You may cancel in the app. The service call fee is not refunded to your payment method; instead we credit it to your iLOCL account as store credit that can be applied to a future booking. Store credit is valid for one year from the date it is granted, is non-transferable, and cannot be converted to cash.

After service has started. Once the technician has begun the work you approved, the deposit authorized on the accepted estimate is non-refundable. If you and the technician agree to stop the work before completion, remaining unauthorized amounts will not be charged. Amounts already authorized for parts, labor, or materials actually performed remain payable.

Workmanship concerns after completion. If a completed job does not perform as agreed, contact support@ilocl.com promptly and in any event no later than the earlier of (a) twelve months from completion, or (b) the period covered by the technician’s own written warranty, whichever is longer. We coordinate with the technician to diagnose, remediate, or refund as appropriate. Because the technician is the contracting party for the work performed, remedies for workmanship issues are ultimately provided by the technician, with the Platform facilitating resolution and, where warranted, issuing a refund of the service call fee.

Your right to cancel a home services contract (California residents). California’s Home Solicitation Sales Act (Cal. Civ. Code §§ 1689.5–1689.15) may give you the right to cancel, for any reason, a home services contract entered into at a place other than the seller’s permanent place of business, until midnight of the third business day after the day you enter into the contract. If this right applies to your booking, you can cancel by notifying iLOCL in the app or by sending written notice to info@ilocl.com before midnight of the third business day. On timely cancellation you will receive a full refund of any amount paid, including the service call fee, and you will not be charged for services not yet performed. Nothing in these Terms limits any three-day right to cancel that applies to your booking under California law.

Informal resolution first. Before starting an arbitration, you agree to email info@ilocl.com with a written description of your claim, the relief you are seeking, and contact information where we can reach you. We will attempt in good faith to resolve the claim within 60 days of receipt. If we have not resolved it after 60 days, either of us may proceed to arbitration.

Binding individual arbitration. Any dispute between you and iLOCL Technologies, Inc. arising out of or relating to the Platform, these Terms, or the iLOCL mobile apps that is not resolved through the informal step above will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol in effect at the time the claim is filed. If AAA is unavailable or declines to administer the case, arbitration will be administered by JAMS under the JAMS Streamlined Arbitration Rules and Procedures and the JAMS Consumer Minimum Standards. In either case, the arbitrator’s decision is final and binding, and judgment may be entered on the award in any court of competent jurisdiction.

Fees. If your claim is for $10,000 or less, iLOCL Technologies, Inc. will pay all filing, administration, and arbitrator fees, except that if the arbitrator finds your claim was filed for an improper purpose or is frivolous, each party will bear its own fees to the extent permitted by the applicable arbitration rules.

Small claims court is not blocked. Nothing in this section prevents either party from bringing an individual action in small claims court for a dispute within that court’s jurisdiction, so long as the action stays in small claims court and is not removed or appealed to another court.

Class action, class arbitration, and mass arbitration waiver. You and iLOCL Technologies, Inc. each waive the right to a trial by jury and the right to participate as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims brought by more than one person and may not preside over any form of representative or class proceeding. If more than 25 similar demands for arbitration are filed againstiLOCL Technologies, Inc. by or with the assistance of the same law firm or coordinated group of law firms within a rolling 60-day period, the parties agree to use a batch arbitration protocol under which the arbitration provider administers the demands in staged batches, using bellwether awards to inform the resolution of remaining demands, to keep the process fair and efficient. If any part of this class, collective, or batch waiver is held unenforceable as to a particular claim, that claim will be severed and proceed in court while the rest of this Section 10 remains in force.

Carve outs. Nothing in this section prevents either party from seeking injunctive relief in a California court for alleged infringement of intellectual property or violation of security obligations, or from reporting an issue to a government agency.

Opt out. You may opt out of this arbitration and class waiver section by emailing info@ilocl.com within 30 days after you first accepted these Terms with the subject line “Arbitration opt out” and the email address on your account. Opting out has no effect on any other part of these Terms and does not affect any existing agreement to arbitrate you have with iLOCL Technologies, Inc. under an earlier version of these Terms.

To the maximum extent permitted by law, iLOCL Technologies, Inc. is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform. In no event will iLOCL Technologies, Inc.’s aggregate liability exceed the greater of (a) the amount you paid to iLOCL Technologies, Inc. through the Platform in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Because the Platform connects you with independent contractors, iLOCL Technologies, Inc. is not liable for the quality, safety, or legality of the work performed by a technician. Claims arising from the work itself are against the technician who performed it.

Carve outs required by law. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law. In particular, and in accordance with California Civil Code § 1668, nothing in these Terms limits or excludes iLOCL Technologies, Inc.’s liability for (i) fraud or intentional misrepresentation, (ii) willful misconduct, (iii) gross negligence, (iv) personal injury or death caused by our negligence, or (v) any other liability that cannot lawfully be limited or excluded. Some U.S. states do not allow the exclusion or limitation of certain damages; the exclusions and limitations above apply only to the extent permitted in your state.

You agree to defend, indemnify, and hold harmless iLOCL Technologies, Inc., its officers, directors, employees, and agents from any claim, demand, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your misuse of the Platform, (b) your violation of these Terms, or (c) your violation of any applicable law or the rights of a third party.

You may stop using the Platform and close your account at any time. iLOCL Technologies, Inc. may suspend or terminate your account if you materially breach these Terms or if required by law. Sections of these Terms that by their nature should survive termination (for example, pricing of completed jobs, payment obligations, limitation of liability, arbitration) will survive.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Subject to the arbitration clause above, the exclusive venue for any permitted court proceeding is the state or federal courts located in Orange County, California.

The following additional terms apply to your use of the iLOCL mobile apps that you download from the Apple App Store (each, an “Apple-Sourced App”). These terms are required by Apple Inc. (“Apple”) and are in addition to the rest of these Terms. Where there is any conflict between these Apple-specific terms and any other part of these Terms, these Apple-specific terms control for the Apple-Sourced App.

• Parties to the license. These Terms are between you and iLOCL Technologies, Inc. only, not with Apple.iLOCL Technologies, Inc., not Apple, is solely responsible for the Apple-Sourced App and its content.
• Scope of the license. Apple grants you a limited, non-transferable license to use the Apple-Sourced App on any Apple-branded product that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Apple-Sourced App may also be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
• Maintenance and support. iLOCL Technologies, Inc. is solely responsible for providing any maintenance and support services with respect to the Apple-Sourced App. Apple has no obligation whatsoever to furnish any maintenance or support services.
• Warranty. iLOCL Technologies, Inc. is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Apple-Sourced App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Apple-Sourced App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Sourced App.
• Product claims. iLOCL Technologies, Inc., not Apple, is responsible for addressing any claims by you or any third party relating to the Apple-Sourced App or your possession and use of it, including product liability claims, any claim that the Apple-Sourced App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property rights. If any third party claims that the Apple-Sourced App or your possession and use of it infringes that third party’s intellectual property rights, iLOCL Technologies, Inc., not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as they relate to your license of the Apple-Sourced App, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary with respect to the Apple-Sourced App.

iLOCL Service Alerts. When you create an account and check the SMS box, you agree to receive text messages from iLOCL at the mobile number you provide: sign-in and password reset codes, and updates about your service requests, such as technician assignment, arrival and payment. If you book by phone, we text you a booking link only after you agree. We do not send marketing text messages.

Stopping messages and getting help. Reply STOP to any message to stop receiving text messages, or change your preferences in the app. If you stop text messages we will reach you about your service by other means, such as email or a phone call. Reply HELP for help, or contact info@ilocl.com. Message frequency varies. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Our records. We keep a record of each consent you give, including the wording shown to you, the time it was given and the device it came from.

Service email. We send email about your account and your service requests, such as verification codes, receipts and changes to a booking. These are service messages and are part of using the Platform.

News, offers and updates. When you create an account you also agree to receive email about news, offers and updates from iLOCL. Agreeing is required to create an account. Every such email carries an unsubscribe link, and you may unsubscribe at any time, at no cost, and without affecting your account or any booking you have made.

Our records. We record this consent in the same way as for text messages, including the wording shown to you and when it was given.

We may update these Terms as the product or the law changes. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be announced in the app and by email, and will not take effect against a pending booking already in progress.

General questions: support@ilocl.com.

Legal notices and arbitration opt outs: info@ilocl.com.

Related policies: Privacy Policy, Cookies Policy.