What we know about you, and why.

When you book a service through iLOCL, we collect:

• Account information. Your name, email address, and phone number so a licensed technician can reach you about the job.
• Service request details. What you tell us about the problem, photos and videos you choose to attach, and the address where the service is needed.
• Customer support and in-app chat. When you message a technician through the app or contact our support team, the message contents and timestamps are stored so we can deliver and audit the conversation.
• Location of service. The street address you supply and, when you opt in during booking, your device’s precise location so the nearest available technician can be matched.
• Device and app usage. Basic device type, app version, and anonymous usage events that tell us which parts of the app are working and which are not.
• Device identifiers. A push notification token (Firebase Cloud Messaging) so we can notify you when your technician is en route or your job status changes, and a unique iLOCL account ID assigned at signup that ties your bookings and payments to you.
• Payment information. Handled by our payment processor (Stripe). We receive only a confirmation that payment cleared plus the last four digits of the card, never the full card number.

We use the information above to:

• Match you with a licensed technician and dispatch the job.
• Communicate with you about the booking (ETA, status, receipt, follow up).
• Calculate and present the flat rate before the technician is dispatched.
• Process your payment and send a receipt.
• Maintain quality (rating prompts, support tickets, technician vetting).
• Meet legal obligations (tax reporting, consumer protection requests, subpoenas).
• Improve the platform (diagnose bugs, understand which service categories have the most demand).

We do not sell your personal information. We do not rent your email to advertisers. We do not run behavioral ads against your booking history.

Information is shared only with the parties who need it to complete the work you booked.

• The technician assigned to your job. An independent licensed California contractor. They see the address, the service request details, and your first name. Their rating and name are visible to you before they are dispatched.
• Payment processor. Stripe (stripe.com) handles card data. We never store full payment card numbers on our servers.
• Analytics. We use Umami for privacy friendly analytics. No third party advertising trackers. Umami does not follow you across other sites.
• Push notifications. Google Firebase Cloud Messaging delivers the notifications we send you about your booking. Firebase receives the device push token but not the contents of in-app chat conversations.
• Legal and compliance. We disclose information when required by a valid subpoena, court order, or applicable law, and when necessary to prevent fraud or protect safety.

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the CPRA gives you the following rights.iLOCL Technologies, Inc. honors each of them.

• Right to know. You can request a copy of the personal information we have collected about you, the sources it came from, and the categories of third parties we shared it with.
• Right to delete. You can ask us to delete the personal information we hold about you, with limited exceptions for records we are legally required to keep (tax receipts, dispute records).
• Right to correct. You can ask us to correct inaccurate personal information.
• Right to opt out of sale or sharing. We do not sell or share personal information for cross context behavioral advertising. If that ever changes you will see a clear opt out link in the footer.
• Right to limit use of sensitive personal information. We do not use sensitive personal information for purposes other than providing the service you booked.
• Right to non discrimination. We will not deny service, charge a different price, or provide a lower quality experience because you exercised any of these rights.

To exercise any of these rights, email support@ilocl.com with the subject line “CCPA request.” We verify identity before acting on a request and respond within 45 days.

At or before the point of collection, California law requires us to tell you:

• Categories of personal information collected. Identifiers (name, email, phone), service request details, precise geolocation (when you opt in), commercial information (booking and payment records), internet activity (app usage), and inferences drawn from the above to match you with a technician.
• Purposes. The purposes listed in Section 2 of this policy: match, dispatch, communicate, calculate pricing, process payment, maintain quality, comply with law, improve the platform.
• Sale or sharing. We do not sell personal information. We do not share personal information for cross context behavioral advertising.
• Retention. See Section 8 below. Personal information is retained only for as long as needed for the purposes listed above or as required by law.

The iLOCL mobile apps can be downloaded and used to create an account anywhere in the United States, even though service dispatch is currently only available inside our California service footprint. If you reside outside California in a state that has enacted a consumer privacy law (including, as of the date above, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia), the following rights apply to your personal information, subject to the exceptions in your state’s law:

• Right to confirm and access. You can ask us whether we process your personal information and receive a copy of it.
• Right to correct. You can ask us to correct inaccurate personal information.
• Right to delete. You can ask us to delete the personal information we hold about you, subject to exceptions your state’s law allows (for example, records we are required to keep for tax or dispute purposes).
• Right to portability. Where your state’s law provides it, you can ask us to give you your personal information in a portable, readily usable format.
• Right to opt out. You can opt out of the sale of personal information, the sharing of personal information for targeted advertising, and profiling that produces legal or similarly significant effects about you. As stated in Section 2, iLOCL does not sell or share personal information for cross context behavioral advertising and does not use profiling for those purposes.
• Right to appeal. If we decline a rights request, you may appeal by replying to our decision within 45 days. We will respond to your appeal within 60 days and tell you how to raise concerns with your state Attorney General.

To exercise any of these rights, email support@ilocl.com with the subject line “Privacy rights request” and tell us your state of residence. We verify identity before acting on a request and respond within the timeframe required by your state’s law (typically 45 days).

iLOCL is intended for users 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information to us, contact support@ilocl.com and we will promptly delete it.

We hold personal information on servers protected by industry standard controls: encryption in transit, encrypted storage of sensitive fields, access controls for the small team that operates the platform, and third party security reviews. No system is perfectly secure. If we ever discover a breach that affects you, we will notify you as required by law.

Account and booking records are kept while your account is active and for a reasonable period afterwards to handle disputes and tax obligations. Payment records are kept for the period required by applicable tax law (typically seven years in California). Anonymous analytics events have no individually identifying fields and are retained in aggregate only.

When you delete your account, identifiable fields are removed and the remaining records are retained only where the law requires, in a form that cannot be associated back to you.

We may update this policy as the product or the law changes. The “Last updated” date at the top of this page will reflect the most recent revision. Material changes will be announced in the app and by email before they take effect.

Questions about this policy, or want to exercise a right described above? Email support@ilocl.com. We read everything that lands there.

You can also review the Terms of Service or the Cookies Policy.